Last updated: 24 April 2026
This Privacy Policy describes how Pococo ("we", "us", "our") collects, uses,
stores, and shares personal information when you visit
pococo.uk (the "Site"), create an account,
or purchase products from us. We are committed to protecting your privacy in line with applicable data protection laws.
Who we are
Pococo operates the Site and sells galaxy projector products directly to customers. For privacy
questions, contact us at
[email protected].
Information we collect
Depending on how you use the Site, we may collect:
-
Account and contact details — name, email address, password (stored securely; we do not have
access to your plaintext password), and optional profile information.
-
Order and delivery information — billing and shipping addresses, phone number if you provide it, order history, and communications about your order.
-
Payment information — payments are processed by Stripe. We do not receive or
store your full card number; Stripe provides us with limited payment metadata needed to complete and support your
transaction.
-
Product usage information — for our Galaxy Projector products with mobile app connectivity, we may collect device connection information, product settings and preferences, usage patterns (frequency and duration), and mobile device information when using our companion app.
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Technical and usage data — IP address, browser type and version, operating system, pages you visit, time and date of your visit, time spent on pages, and referral sources.
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Cookies and similar technologies — we use cookies, web beacons, and similar technologies to improve your browsing experience, analyze site traffic, and personalize content.
-
Marketing and communications — if you subscribe to our newsletter or opt-in to receive marketing communications, we collect email subscription preferences, engagement data (opens, clicks), survey responses, and product interests.
How we use your information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your orders, account, and our products
- Improve our website, products, and services
- Send you marketing communications (where you have opted in)
- Prevent fraud and protect the security of our services
- Comply with legal obligations
Data security
At Pococo, we take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- Encryption: Industry-standard TLS/SSL encryption to protect data in transit and encryption at rest for sensitive stored data
- Access Controls: Strict access controls and authentication mechanisms for our staff
- Regular Security Audits: Periodic security assessments and vulnerability testing
- Employee Training: Regular privacy and security training for our team
- Incident Response Plan: Procedures in place to address potential data breaches
For our Galaxy Projectors with app connectivity, we implement additional security measures including secure authentication for device pairing, encrypted communication between app and device, and regular firmware updates to address security vulnerabilities.
Third-party services
We use the following third-party services that may collect information:
- Analytics: Google Analytics, Plausible
- Payment: Stripe
- Marketing: Mailchimp, Klaviyo
- Hosting: Cloudflare
Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also have the right to data portability and to withdraw consent. To exercise any of these rights, contact us at [email protected].
Cookies
Our Cookie Retention period is 180 days (6 months). You can manage your cookie preferences through our Cookie Banner when you first visit the site.
Contact
For privacy enquiries:
[email protected].