Privacy Policy

Last updated: 13 July 2026

This Privacy Policy describes how Pococo ("we", "us", "our") handles personal information when you visit pococo.uk (the "Site"), create an account, contact us, or place an order. It covers information handled through the Site and our customer-service and order processes.

Who we are

Pococo operates the Site and sells galaxy projector products directly to customers. For privacy questions, contact [email protected].

Information we collect

Depending on how you use the Site, we may collect:

• Account and contact details — such as your name, email address, and account credentials.
• Order and delivery information — such as billing and shipping addresses, a phone number when provided, order history, and order communications.
• Payment records — our payment processor handles card details and provides limited transaction information needed to complete and support an order. We do not store your full card number.
• Technical and Site activity data — such as IP address, browser information, requested pages, timestamps, and referral information recorded by the Site or its security and hosting services.
• Communications and preferences — messages you send us and any marketing preference you choose to provide.

How we use your information

We use personal information where needed to:

• operate the Site, accounts, checkout, and order fulfilment;
• communicate about orders, support requests, and account activity;
• protect the Site, prevent fraud, and investigate service problems;
• send optional marketing messages where you have requested them; and
• meet applicable legal, tax, and record-keeping obligations.

Service providers and disclosure

We disclose only the information needed for providers to perform services such as payment processing, hosting and security, order fulfilment, and customer communications. Providers process information under their own terms and privacy obligations. We may also disclose information when required by law, to protect legal rights, or in connection with a business transfer. Contact us if you need current information about a provider used for your transaction.

Cookies and local storage

The Site may use cookies or browser storage required for sessions, carts, preferences, security, and enabled measurement features. Available browser controls can be used to remove or block them, although doing so may prevent parts of the Site from working. We do not promise a single retention period for every browser or server record; retention depends on its purpose and applicable obligations.

Security and retention

We use reasonable safeguards appropriate to the information and the services in use. No internet service can guarantee absolute security. We retain information only for as long as reasonably needed for the purposes described above, including order support and legal or accounting obligations.

Your choices and rights

Depending on where you live, you may have rights relating to access, correction, deletion, objection, restriction, portability, or withdrawal of consent. You can unsubscribe from optional marketing using the method included in the message. To make a privacy request, email [email protected]. We may need to verify the request before acting.

Contact

For privacy enquiries, contact [email protected].